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Author
Merit Ronald

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The last ten years have seen a boom in e-commerce websites in Uganda, especially after the government made efforts to develop the nation's digital economy. Uganda is the country in East Africa where e-commerce is expanding the fastest, thanks to its vibrant economy and large population of tech-savvy users. There are already many eCommerce platforms and digital applications vying for market share.

There are already a number of eCommerce players, but they all lag behind Jumia and Dantty in Uganda. Existing players and newcomers still have to compete with Jumia, the dominant force in African e-commerce, despite the market's expanding size and scope and diversifying product selection.

List top 7 eCommerce websites in Uganda in 2023

Here are the top 7 e-commerce websites in Uganda as of 2023 to help you better understand. I’ve organized them in order of which I trust most to least.

1. Dantty

Dantty, a rapidly expanding e-commerce platform in Uganda, was founded in March 2020. It sells a wide range of products, including electronics, clothing, home goods, and cosmetics. Customers can easily browse the platform and make purchases by using the website or the mobile app, which works on both Android and iOS devices.

Dantty's commitment to offering customers low prices on high-quality goods is one of its distinguishing features. The platform works directly with manufacturers and suppliers to source products while keeping costs low. This allows them to offer competitive prices to customers. Furthermore, Dantty frequently offers promotions and discounts on popular items, making it an appealing option for budget-conscious shoppers.

Another important aspect of the company is Dantty's commitment to customer service. Customers can easily navigate and complete transactions on the platform thanks to its user-friendly interface and streamlined checkout process. Customers can make payments on the platform easily and securely because it accepts a variety of payment methods, including mobile money and credit/debit cards.

Dantty also offers efficient and dependable delivery services to customers in Uganda. The platform works with a number of logistics companies to ensure that products are delivered quickly and efficiently. Customers can track their orders in real time via the Dantty website or mobile app, promoting accountability and transparency throughout the delivery process.

Ultimately, Dantty is a trustworthy and customer-focused e-commerce platform that is rapidly expanding in Uganda. Because of its commitment to affordability, quality, and customer service, it has been able to stand out in a crowded market and attract a devoted customer base. Dantty is well-positioned to continue growing and broadening its reach throughout Uganda and beyond thanks to its cutting-edge approach to e-commerce.

Payment methods accepted by Dantty.

• Debit and Credit card payments
• MTN MoMo
• Airtel Money
• Cash on Delivery (COD)

Shipping methods at Dantty

• Delivers directly to your doorstep
• Meet-ups

Shipping fees at Dantty.

• Starts at UGX 5,000

What I like about Dantty.

• Affordable prices on a wide range of products
• Diverse selection of products across various categories
• User-friendly interface and streamlined checkout process
• Multiple payment options, including mobile money and credit/debit cards
• Fast and reliable delivery services with real-time order tracking
• Frequent promotions and discounts on popular items
• Commitment to customer service and satisfaction

What I probably dislike about Dantty

• Limited product availability: While Dantty offers a wide range of products, some customers may not find specific items or brands that they are looking for.
• Possible delivery delays: Although Dantty offers fast and reliable delivery services, there may be occasional delays due to factors such as weather conditions, traffic congestion, or logistical issues.

2. Jumia Uganda

Jumia was established in Nigeria in 2012 and introduced in Uganda in 2014. Since then, it has developed into the largest and most well-known eCommerce platform in Uganda. Jumia Uganda is undoubtedly the market leader in Uganda for eCommerce with over 800,000 monthly users.

Jumia is the ultimate one-stop shop for their customers' needs thanks to their partnerships with numerous national and international brands.

Jumia offers a wide range of goods, including gadgets, electronics, computers, phones, lifestyle items, books, home appliances, fashion items, groceries, children's products, jewelry, and many more.

Shopping on the Jumia website/app is simple thanks to its user interface that prioritizes the needs of the customer. The platform's robust User Interface (UI) streamlines the purchasing and navigation processes.The platform has a powerful User Interface (UI) which makes navigation and purchase process seamless.

In addition, this e-commerce giant also offers a cash-on-delivery (COD) payment method giving its customers a complete online bargain hunting experience.

Payment methods accepted by Jumia Uganda.

• Debit and Credit card payments
• MTN MoMo
• Airtel Money
• Cash on Delivery (COD)

Shipping methods at Jumia Uganda

• Delivers directly to your doorstep
• Meet-ups
• Pick-up

Shipping fees at Jumia Uganda

• Starts at UGX 5,000/-

What I like about Jumia Uganda

• Wide range of products to choose from.
• Dependable delivery
• Seamless refund process
• Returns and exchanges are accepted
• Money back guarantee.
• Extensive search filters tailored to individual products.
• Cross-platform

What I dislike about Jumia Uganda

• Some products are not as advertised (use of deceptive images).
• Product prices are higher than those in the local market
• Many customers complain of counterfeit products, especially Jumia Global products.
• Relatively high delivery fees.
• Charges a delivery fee even when you collect items from their pick-up station.
• Charges delivery fee per order. No combined delivery charge.
• Pick-up stations are only available in select locations, mostly in central Uganda.

3. Kikuu Uganda

A Chinese-owned online retailer with operations in Uganda and other nations in Africa is called Kikuu. Kikuu Uganda is a dropshipping business that lacks inventory. Upon receipt of a confirmed order from a customer, all items on their website are imported from China. Kikuu is a popular shopping destination for fashion accessories and consumer electronics.

Payment methods accepted by Kikuu Uganda.

• MTN Momo
• Airtel Money

Shipping methods at Jumia Uganda

• Delivers directly to your doorstep
• Meet-ups
• Pick-up

Shipping fees

• Kikuu Uganda offers free shipping on all orders.

What I like about Kikuu Uganda

• Easy and hassle-free payments via mobile money
• Large catalog of products
• Cheap products
• Free shipping on all orders
• Extensive pick-up station network

What I dislike about Kikuu Uganda

• Very poor customer care
• Sells replicas and counterfeits according to reviews
• Does not accept Cash on Delivery (COD)
• Poor quality products
• Longer delivery times of over 30 days
• Low reputation because the company is not known despite having existed here for over 5 years.

4. Ubuy Uganda

Ubuy is a new market entrant. It was founded in Kuwait and now has a presence in over 90 countries. Ubuy was founded in 2012 by Ubuy Holding Company SPC, but it only began operations in Uganda in 2020.

Ubuy, unlike Kikuu, does not keep any stock on hand. All of the products on the website are imported from the United States, the United Kingdom, Japan, China, Hong Kong, and South Korea. Products are only imported after an order is placed on their website. Ubuy typically ships items within 5-10 business days.

Ubuy sells a wide range of products, including electronics, fashion, home improvement, cell phones and accessories, laptops, perfumes, beauty products, office supplies, skin care products, and many more.

Ubuy isn't exactly a shopping platform to go to if you're looking for cheap finds, but it is one of the places to go if you're looking for authentic products.

Payment methods accepted by Ubuy Uganda.

• Debit and Credit card payments
• PayPal
• Neosurf

Shipping methods at Ubuy Uganda

• Delivers directly to your doorstep
• Meet-ups
• Pick-up

Shipping fees at Ubuy Uganda

• Varies depending on the origin of the product but starts at UGX 7,000/-

What I like about Ubuy Uganda

• Authentic products from the USA, UK, Japan, Hong Kong and China

What I dislike about Uganda

• Long delivery times
• Their products are insanely expensive. Their prices are almost double or triple those in the local market.
• Mobile money payments are not accepted
• High shipping fees
• Unreasonably high customs fees
• Poor customer service
• No clear guarantees or refund policy. Literally, you buy at your own risk.

5. Jiji Uganda

Buy and sell for free! This is the tagline of Jiji Uganda. Jiji, which was introduced in June 2019 after purchasing OLX Uganda, has flourished to become the largest classified eCommerce site in Uganda. Jiji has established itself as the most popular classifieds site in Uganda, where everything sells.

If you have any unwanted item(s) with Jiji, all you have to do is take a picture of it, upload it to the website, and you'll quickly attract buyers.

Jiji does not accept online payments, in contrast to regular online stores and eCommerce marketplaces like Jumia. On Jiji, transactions take place between buyers and sellers. When you locate an item you like on their platform, you get in touch with the seller, arrange a time to meet, inspect the item, and, if it lives up to your expectations and the description, pay cash.

Payment methods accepted by Jiji Uganda.

• Cash on Delivery

NB: Jiji’s business model does not allow online transactions since the business is between a seller and a buyer.

Shipping methods by Jiji Uganda

• Meet-ups
• Pick-up

Shipping fees at Jiji Uganda

• No delivery fees are involved at Jiji Uganda since the seller and buyer meet in person.

What I like about Jiji Uganda

• Multiples deals of used items at competitive prices
• Freedom to bargain. Sellers are willing to negotiate.
• Pay cash on delivery.
• Find buyers near you; thus no need to pay delivery fees.
• Great platform for getting rid of unwanted stuff.

What I dislike about Jiji Uganda

• Hub for scammers
• No returns
• No money-back guarantee
• Risk of buying stolen, used items.
• It is more of a hyper-local platform as you must continuously search for products to get a great deal.
• Delivery times depend on the reliability of the seller.
• Jiji makes it easier for merchants to register on the platform without checks and verifications, attracting thousands of bogus merchants.

6. Kikuubo Online

Kikuuboonline.com is a new eCommerce specialized in Business to business (B2B) in Uganda. It is a rapidly expanding eCommerce platform for B2B commodities especially home electronics and essential products. Let's call Kikuubo Online the Alibaba of Uganda.

Because Kikuubo Online connects mainly deals in B2B, it is making lives of many retailers easier and more flexible

Payment methods accepted by Kikuubo online.

• Cash on Delivery
• Mobile money

Shipping methods accepted by Kikuubo online.

• Meet-ups
• Pick-up
• Delivery

Shipping fees at Kikuubo online

• No delivery fees are involved at Kikuubo online for orders beyond UGX 200K

What I like about Kikuubo online

• Intuitive User Interface
• Low costs on products since they are sold at whole sale price
• Multiple deals for used products

What I dislike about Kikuubo online

• Product delivery is relatively slow
• No guarantee
• No returns

7. Abanista

Abanista.com is a new eCommerce classified site similar to Jiji Uganda. It is a rapidly expanding eCommerce platform for classified ads on the internet. It is likely that it will meet and surpass its competitors in the near future. Abanista wants to be Uganda's top classifieds website.

Because of Abanista's incredibly user-friendly mobile app and website, many people prefer it. Understanding how to post an ad or locate the ideal product doesn't take much time.

Abanista offers free ad posting, but if you want to sell your item more quickly, you must subscribe to their premium plan in order for your ad to appear on the site's home page and search results pages.

Payment methods accepted by Abanista.

• Cash on Delivery

NB: Just like Jiji, Abanista’s business model does not allow online transactions since the business is between a seller and a buyer.

Shipping methods accepted by Abanista.

• Meet-ups
• Pick-up

Shipping fees at Abanista

• No delivery fees are involved at Abanista since the seller and buyer meet in person.

What I like about Abanista

• The simplicity of creating advertisements
• Intuitive User Interface
• Multiple deals for used products
• Enough categories are available to post any ad
• Buy goods at lower prices to resell them on other platforms at a higher price

What I dislike about Abanista

• Product delivery is not available
• The site has many fraudsters but can be avoided if precautions are taken.
• No guarantee
• No returns

CONCLUSION

We anticipate that as Ugandans become more accustomed to and familiar with eCommerce websites, they will continue to develop and grow. The digitalization of online retail shopping in Uganda is only just getting started. With the introduction of these online shopping websites in Uganda, shopping for your needs is now simpler and more convenient. It's time to give them a try if you haven't already. If you plan ahead and take advantage of these online retailers' seasonal sales, they will not only keep you safe during these pandemic times but also save you time and money.

These are the Ugandan e-commerce websites that we discussed in this blog, to help you remember them:

1. Dantty Uganda
2. Jumia Uganda
3. Kikuu Uganda
4. Ubuy Uganda
5. Jiji Uganda
6. Kikuubo Online
7. Abanista

Tags: eCommerce sites in Uganda, eCommerce Uganda, best online shopping sites in Uganda, eCommerce platforms in Uganda, online shops stores in Uganda, e-commerce companies, online shopping companies in Uganda, shop in Uganda.