Dantty FAQ

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also make reorders of the previously placed orders to by clicking the Orders Button. You will then proceed to click on the item, add it to the cart and place a new order.

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Go to this page https://dantty.com/ap/login and click "Create Account", then just fill in the needed information and click "Create Your Dantty Account". After submitting the form, your account will be created and logged in.

You can also click "Login" anywhere on the Dantty website or application and follow the same procedure. Relatively, click "register" and fill in the form provided and click "Create your Dantty Account" to submit the form.

You can retrieve your password by clicking "forgot password" and follow the steps that follow. You will then be requested to enter the new password. Click "Change password" and your account will log in automatically

You can easily change your account information or details. you first have to make sure you have logged into your account. Click "my account" then "settings". Here you will be able to edit all the details of your account including (Username, delivery location, Email, Password).

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

You can easily track all orders you made with Dantty by clicking "Orders". All yours order history will be well displayed including delivered, pending and cancelled orders

Shipping time is depends on when the order is confirmed by the Dantty Dispatch team. But for orders confirmed before 3pm EAT, they are shipped and delivered on the same day.

Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

You can easily change your shipping address on your account. You just need to login and click “my account” then "Settings" and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “Delivery location”.

You can also change your shipping location before you checkout any order on the Checkout page. Click edit delivery location and enter the new shipping location that you want your package to be delivered.